Item #:
253139335
Service Catalog A Complete Guide - 2021 Edition
Item #:
253139335
ETB 20059
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This Service Catalog Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions.
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- Do you link external material or service catalogs from your suppliers to the system?Does the tool facilitate the recording of or linking to technical aspects of the services?How does your organization use a Capability Catalog and what value do you get out of it?Is it mandatory that Prime Vendor should have the capability to perform all the tasks?Should there be any additional considerations around levels of security for the platform?What are the biggest obstacles to deploying an enterprise private cloud infrastructure?What if the email service depends on the hosting service, and IT staff also use email?What information do you share with the software seller about the customers of a product?What is a description of a dynamic storage service offering in the Cloud Service Catalog?Where do you consolidate and streamline handoffs between teams, individuals, and systems?This Service Catalog Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Catalog challenges you're facing and generate better solutions to solve those problems.Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Catalog investments work better. This Service Catalog All-Inclusive Self-Assessment enables You to be that person. INCLUDES all the tools you need to an in-depth Service Catalog Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Catalog maturity, this Self-Assessment will help you identify areas in which Service Catalog improvements can be made. In using the questions you will be better able to: Diagnose Service Catalog projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Service Catalog and process design strategies into practice according to best practice guidelines. Using the Self-Assessment tool gives you the Service Catalog Scorecard, enabling you to develop a clear picture of which Service Catalog areas need attention. Your purchase includes access to the Service Catalog self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.
| Publisher | The Art of Service - Service Catalog Publishing |
| Publication date | 11 Dec. 2020 |
| Language | English |
| Print length | 312 pages |
| ISBN-10 | 1867445077 |
| ISBN-13 | 978-1867445074 |
| Item weight | 540 g |
| Dimensions | 15.24 x 1.98 x 22.86 cm |
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Service Catalog A Complete Guide - 2021 Edition
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Features & Benefits
- Comprehensive guide for Service Catalog management.
- Helps uncover Service Catalog challenges and generate solutions.
- Equips readers with essential, case-based questions.
- Designed for professionals at any organizational level.
- Empowers readers to improve Service Catalog investments.
- Includes tools for in-depth self-assessment and maturity evaluation.
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